New Customers: Welcome to EMC

As a new customer of EMC products and services, we ask that you take the following important steps to ensure that you'll protect your investment.

Step 1—Learn about EMC Support Options
EMC offers three levels of support: basic, enhanced, and premium. Knowing which support option your organization has selected will help you take full advantage of the features available to you.

Step 2—Register for Powerlink and Register Your Products
Get a quick start on EMC's 7x24 customer web portal, with powerful online tools and customer community connections. Use Powerlink to proactively manage your environment and resolve product-related issues. Avoid delays in processing your service requests by immediately registering your EMC products.

Step 3—Register for Web Support
Be sure to register for Web Support as part of your Powerlink registration to access the full range of online support tools such as service request management, live chat for enterprise IT, EMC support forums community, and support by product pages.

Step 4—Connect with EMC Secure Remote Support
Ensure high availability with secure around-the-clock remote monitoring, diagnostics, and resolution. To verify your connectivity status or to get connected, contact EMC Customer Support Services.

Step 5—Register for EMC Education Services
Avoid issues that could affect your productivity by learning how to plan, design, and manage the key components of your information lifecycle—whether you're experienced at this or new to the industry.